YOU MUST CONTACT US BEFORE RETURNING AN ORDER YOU MUST CALL US FOR AN RMA NUMBER OR YOUR PACKAGE WILL BE REFUSED AND RETURNED TO YOU If you need help connecting your camera, please see our simple, step by step instructional video by Clicking Here All products are shipped by UPS Ground. Call us to make arrangements for expedited shipping. Depending on shipping weight the best method will be selected by DynaSpy.com to deliver your items. Shipping is based on a pricing table as follows:
| Shipping Table |
| Order Sub-Total | Shipping Price |
| $0.01 to $99.99 | $8.00 |
| $100.00 to $199.99 | $12.00 |
| $200.00 to $299.99 | $15.00 |
| $300.00 to $399.99 | $18.00 |
| $400.00 to $499.99 | $21.00 |
| $500.00+ | $25.00 |
Returns are accepted up to 7 days after delivery provided the item is in good condition and in original packaging. Some items are excluded from our return policy and may only be exchanged for the same item if defective. You are responsible for shipping the defective unit back to us using a trackable shipping service. Please email us before 7 days of receipt for a refund less shipping and 15% restocking fee. Defective units will be replaced free of charge provided it/they are received in good condition. You are responsible for shipping the defective unit back to us using a trackable shipping service. Items Returnable for Defective Exchange ONLY:
- Any unit with Built-in Memory
- Digital Video Recorders
- Time-lapse VCRs
- Portable Video Recorders
- Self-contained Recorders
- Memory Cards
- Complete Systems
- PC Video Capture Devices
- GPS Systems
| - Rechargeable Batteries
- Night Vision Devices
- Wearable Camera Systems
- Voice Changers
- Listening Devices
- Door Cameras
- Digital Still Cameras
- Biometric Safes & Systems
- Retail Packaged Items
- SIM Card Devices
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